TL 9000
TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry. Through TL 9000, it set out to achieve the following goals:
- Establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the industry
- Foster a system that protects the integrity and use of telecom products hardware, software and services
- Define effective cost and performance-based measurements to guide progress and evaluate the results of QMS implementation
- Drive continual improvement and enhance customer relationships
- Leverage the industry conformity assessment process
TL 9000: A Two-part Quality Management System
The TL 9000 standard is the telecom industry's unique extension to ISO 9001:2015 and includes supplemental requirements in the following areas:
- Performance measurements based on reliability of product
- Software development and life-cycle management
- Requirements for specialized service functions such as installation and engineering
- Requirements to address communications between telecom network operators and suppliers
- Reporting of quality measurement data to a central repository
As a result, the TL 9000 is a two-part quality system with significant management and measurement components. In particular, TL 9000 certified organizations are required to comply with:
- All requirements clauses of the International Standards ISO 9001:2015
- Telecom-specific requirements that apply to all registrations
- Telecom-specific requirements that apply to hardware, software and/or service registrations
- Telecom industry measurements that apply in all product categories
- Telecom industry measurements that apply in certain product categories specific to hardware, software and/or services..
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